Complete Customer Care
- Contact Us
- Track Your Order Online
- Shipping & Delivery
- Returns & Exchanges
- Sales Tax
- Security
- Privacy Policy
- Information Collection
- Our Email List
- Use of Cookies
- CONTACT US
- Email: customer_service@agreenwardrobe.com
Phone: 415-846-8359
Call hours: Mon-Fri 9am - 6pm, Sat-Sun 10am - 5pm PST - TRACK YOUR ORDER ONLINE
- Click on My Account to check the status of your order.
- SHIPPING & DELIVERY
- Free shipping within the U.S. for minimum orders of $250.00; flat rate of $10.00 for U.S. and International otherwise.
Continental U.S.: Your order will be delivered within 5-10 business days, excluding holidays, following credit card authorization and verification.
We also offer express and overnight delivery. Please contact us if you would prefer one of these methods.
Please note that A Green Wardrobe is not responsible for any customs fees, additional taxes and duties.
- RETURNS & EXCHANGES
- We want you to love and be happy with the items you buy from A Green Wardrobe. If you are unsatisfied or would like a size exchange, please return your unused and unworn items along with intact tags within 10 days of the ship date. Please do us the courtesy of emailing customer_service@agreenwardrobe.com first to let us know a return is coming. Send it to the address below using a trackable and insured shipping method. A Green Wardrobe is not responsible for items we don't receive.
Please note that Clearance and any other item 50%-off or more are final sale.
A Green Wardrobe
1001 Bridgeway, #709
Sausalito, CA, 94965
When we receive your package we will promptly process the return, exchange or store credit for the product(s), shipping is not refundable. Refunds will be credited back to the credit card used to make the original purchase. Please allow one to two billing cycles for your account to be credited.
Please note that A Green Wardrobe is not responsible for any customs fees, additional taxes and duties or return shipping cost. - SALES TAX
- Orders shipped to California will incur the standard California sales tax.
- SECURITY
- We use Secure Socket Layer (SSL) technology to protect your information as it is transmitted to us. This industry-standard technology protects the confidentiality of the personal and financial information you send us via the internet.
- PRIVACY POLICY
- A Green Wardrobe respects your privacy. We keep your personal information confidential and ensure that you are safe and secure while shopping with us.
- INFORMATION COLLECTION
- A Green Wardrobe collects your personal information in order to process and fulfill your order efficiently and to communicate with you about your order. This information is stored on our secure web browser.
Information including name, shipping addresses, billing addresses, phone numbers, and email addresses are required to process orders. Contact and financial information requested is used for billing purposes only. Shipping contact information including phone numbers and shipping addresses are shared with delivery couriers in order to fulfill delivery of orders. The information that these companies receive from A Green Wardrobe is safeguarded and is only used to provide customer service.
A Green Wardrobe, LLC is the sole owner of information collected on this site. We do not sell, share, rent, or exchange this information to any third party other than described above. - OUR EMAIL LIST
- Newsletter subscribers at A Green Wardrobe receive new product information, special sales notifications, and updates on our latest happenings. We respect your privacy and will not sell, give, or rent our email lists. The A Green Wardrobe newsletter is a permission-based list only. If you send product information via our "Email to a friend" or "Wish List" functionalities, we will not capture or use the recipient's email without consent. You may unsubscribe from our email list at any time. If you wish to do so, please contact us and we will remove you promptly.
- USE OF COOKIES
- A 'cookie' is a small data file that contains information about the sites you have visited. Cookies do not contain personal information. However, we do use this anonymous information to collect traffic pattern data, which helps us refine our site design, products, and your shopping experience.
Returns received after 10 days will be subject to a 20% restocking fee. This applies to U.S. only. International must contact us first.
